fbpx

Already filled: CUSTOMER SERVICE ASSISTANT

 

 

ALREADY FILLED

 

At Redgrass, we create the most innovative tools for art and miniature painting and lightning; and we sell them worldwide.

 

Are you passionate about board games, miniature painting or art painting and you want to make it more than a passion? You have the unique opportunity to join Redgrass SA and help us take care of our customers.

 

We are looking for a customer service assistant for our individual and retail customers.

 

It’s a permanent position with part-time hours. Remote work from the UK.

 

The job description:

 

By working closely with the co-creators, you will:

– Manage and animate our customer service (individuals and retailers) on a daily basis.

– Maintain a positive, empathetic, and professional attitude toward customers at all times.

– Respond timely to customer inquiries.

– Communicate with customers through emails, social media and other channels.

know our products thoroughly so that you can answer questions.

– Process forms, applications, and requests.

– Keep track of customer interactions, transactions, comments, and complaints.

– Communicate and coordinate with colleagues where necessary (sales, warehouse, owners, …).

– Assist in our customer performance reporting processes 

 

Required Skills:

 

– You come from a customer services background or confirmed self-taught.

– One or more experiences as a customer service representative

– Good knowledge of board games, miniature painting or painting.

– Native English speaker or excellent knowledge of English.

– Great ease at writing in English. To be able to adapt the tone and the style of the message according to the medium used.

– Knowledge of wordpress and excel.

If you have the profile and want to join our team, please send us your C.V and a cover letter (in English only.)

 

Place of work: Remote work from the UK.

 

Type of contract: permanent contract

 

Position to be filled immediately

 

Please submit your application to:  [email protected]