ORDER/ DELIVERY / TRACKING NUMBER SUPPORT
What payment methods can I use?
You can pay in a variety of ways, including credit cards, PayPal.
When will I get a tracking number?
You will get a notification email from our fulfillment center once your parcel is ready to be shipped. Currently it takes 3 to 10 days. After this delay, please contact us.
Where can I find my order notifications ?
Notifications are sent via email or if you are a registered customer, you can find them in “my account”
When will I get my items?
Orders are usually dispatched within 7 days.
Can I change my delivery address?
If your parcel has not been dispatched yet, you can contact us directly and we will try to update your address. If your parcel has already been shipped, try to contact your local post instead.
Track your parcel easily once it is outside of Germany
Sometimes your DHL tracking number does not display anything once it is outside of Germany. You can either go to your local post office website:
La poste (fr)
or use this link working for almost every country: http://parcelsapp.com/en
I need further assistance with my order
You didn’t find the answer you were looking for? Please feel free to contact us