ORDER/ DELIVERY / TRACKING NUMBER SUPPORT
Where is my order?
Order status details description:
Processing: order has been placed and paid
Transmitted to Aimplify: the order has been transmitted to our fulfillment center and will be shipped shortly. You will receive a confirmation email once shipped
Completed: the order has been shipped and is in transit or delivered.
What payment methods can I use?
You can pay in a variety of ways, including credit cards, debit cards, sofort, giro pay, AliPay, ApplePay…
When will I get a tracking number?
You will get a notification email from our fulfillment center once your parcel is ready to be shipped. Currently it takes 3 to 10 days. After this delay, please contact us.
Where can I find my order notifications ?
When will I get my items?
Can I change my delivery address?
Track your parcel easily once it is outside of Germany
Sometimes your DHL tracking number does not display anything once it is outside of Germany. You can either go to your local post office website:
La poste (fr)
or use this link working for almost every country: http://parcelsapp.com/en
I need further assistance with my order
You didn’t find the answer you were looking for? Please feel free to contact us