ORDER/ DELIVERY / TRACKING NUMBER SUPPORT
Where is my order?
Order status details description:
Processing: order has been placed and paid
Transmitted to Aimplify: the order has been transmitted to our fulfillment center and will be shipped shortly. You will receive a confirmation email once shipped
Completed: the order has been shipped and is in transit or delivered.
What payment methods can I use?
You can pay in a variety of ways, including credit cards, debit cards, sofort, giro pay, AliPay, ApplePay…
When will I get a tracking number?
You will get a notification email from our fulfillment center once your parcel is ready to be shipped. Currently it takes 3 to 10 days. After this delay, please contact us.
Where can I find my order notifications ?
When will I get my items?
Can I change my delivery address?
Track your parcel easily once it is outside of Germany
I need further assistance with my order
You didn’t find the answer you were looking for? Please feel free to contact us